Returns & Exchanges
Products purchased online cannot be returned to retail stores for return or exchange.
We are happy to process an exchange for you! We will accept exchanges and returns within 30 days of purchase. CLEARANCE MDSE IS NON-RETURNABLE
Please email us for a Return Authorization Number at CustomerService@Ranch-Home.com. We will not accept any returns without this number.
All products must be returned in their original condition, never worn, never washed, with original tags, and in original packaging. Boot boxes must also be in original condition, so please put them in another box or outer packaging for return shipment.
Write the Return Authorization Number on the outside of the shipping package and send it back to us at the address given you in the Return Authorization correspondence.
Customer is responsible for all return shipping costs, unless it is our error or a defective product. And, if it is our error or defective, we will happily bear all return & exchange shipping costs.
Free Shipping is for USA orders only.
International orders ship for an additional fee based on weight that is calculated in your Shopping Cart.
You are responsible for all extra delivery charges, duties, taxes, customs fees, and any other charges or fees that may be incurred by importing products into your country. You should call your local customs office for more information on potential taxes, duties, charges, and fees.
Orders are usually processed and shipped within 2-3 business days of cleared payment, sometimes processing takes longer. Orders are processed and shipped Monday - Friday. You will be emailed a tracking number upon shipment of your order.
We ship UPS & USPS. Please provide both a PO Box & Street Address of you have one to ensure the fastest delivery. You must have purchased shipping insurance to get a replacement.
Estimated delivery time for Domestic shipment is 7-10 business days. International is 10-15 business days.
We accept Visa, MasterCard, Discover, American Express, PayPal. (Credit Cards must be from a US issued Bank) Your billing & shipping address must match. We require this for your protection from Fraud.
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